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Pet Xtra's Grooming Salon Policies

Client Safety & Etiquette

  • Please keep your pet leashed to ensure their safety and the safety of our other clients.
  • Please allow your pet to potty before their appointment.
  • You are welcome to wait in our waiting area; however, your presence may excite your pet and others we are grooming.
  • Please avoid talking to your pet while they are on the grooming table. We work with very sharp tools and want to keep every pet safe.

Appointments, Cancellations & Late Arrivals

  • We groom pets on an "in and out" schedule, so arriving on time is very important.
  • If you arrive more than 15 minutes late, we may need to reschedule your appointment. A fee equal to 50% of your pet's regular grooming price will apply if you choose to reschedule.
  • If your groomer is able to accommodate your late arrival, your pet may need to stay longer than usual, and a $25 late fee will be added.
  • Cancellations made less than 24 hours before your appointment and no-shows will be charged 50% of your pet's regular grooming fee upon rescheduling.
  • Repeated same-day cancellations may require full prepayment for future appointments.
  • Please call us if you are running late or cannot make your appointment. We understand emergencies happen and will consider each situation individually.

Pet Pick-Up

  • If you are not given a pickup time, please wait for our phone call or text.
  • Arriving before your pet is finished can make them overly excited, making it unsafe to complete the groom. In some cases, your pet may need to go home unfinished.

Emergency Procedures

In the event of an emergency, we will contact you and transport your pet to the nearest veterinary clinic for treatment. If we cannot reach you, Pet Xtra's Grooming will act on your behalf to authorize necessary care. Veterinary expenses are the owner's responsibility unless the injury is the direct result of groomer negligence. Pet Xtra's Grooming is not responsible for illness, self-inflicted injury, accidental death due to pre-existing health conditions, or natural disasters.

Pricing

Grooming prices vary based on breed, size, age, temperament, weight, coat condition, grooming style, and grooming frequency. Quoted prices are estimates based on pets maintained on a 6-8 week grooming schedule with coats under 2 inches in length. Additional fees may apply for difficult handling, excessive matting, or poor coat condition.

Health & Behavior

Please inform us of any medical or behavioral conditions that may affect grooming, including heart conditions, seizures, stress-related issues, or any bite history. Every pet is evaluated individually. If we determine your pet cannot be groomed safely, we reserve the right to refuse service for the safety of both your pet and our staff.

Matting Policy

  • Our philosophy is "Humanity Before Vanity."
  • We will never brush out or remove mats in a manner that causes unnecessary pain.
  • If severe matting is present, we may need to shave beneath the mats while preserving as much coat as safely possible.
  • Shaving heavily matted coats may expose hidden skin conditions and can result in temporary irritation, nicks, cuts, bruising, or redness due to the condition of the coat.
  • We are not responsible for skin conditions or medical issues revealed during the removal of severe matting.
  • Additional charges apply for severely matted coats, coat removal, or extensive brushing.
  • We are happy to recommend a regular grooming schedule and proper home maintenance to help achieve your preferred style.

Fleas & Ticks

  • If you suspect your pet has fleas, please notify us before your appointment and consult your veterinarian regarding flea prevention.
  • Pets with more than three live fleas will receive a mandatory flea bath for an additional $20.
  • Up to five ticks will be removed during grooming. Pets with heavier infestations will be referred to a veterinarian for treatment.

Intact Pets

We happily accept intact pets. However, we ask that females in heat be rescheduled, as they can excite other dogs and create an unsafe grooming environment. Owners of intact males are asked to monitor for marking while in the waiting area and notify staff of any accidents.

Vaccinations

By scheduling grooming services, you confirm your pet has received a current rabies vaccination when age-appropriate. All other vaccinations are voluntary, and owners accept the associated risks when choosing not to vaccinate.

Incidents & Concerns

Any concerns regarding your pet's grooming service must be reported within 24 hours of the appointment. Choosing not to seek veterinary care does not constitute negligence on the part of Pet Xtra's Grooming.

Remember!

Pets that are groomed regularly every 2, 4, or 6 weeks become more comfortable with the grooming process. Our goal is to make every visit as safe, enjoyable, and stress-free as possible for both you and your pet.